Lungmei Home Living

In a nutshell: Aiii built an omnichannel AI customer service solution for a home-décor brand — integrating online and offline channels so customers can book in-home measurements, repairs, and consultations all in one place, effortlessly.

One-Stop Solution for All Home Renovation Needs

Full omnichannel brand partnership — measurement, repair, and consultations made effortless for every customer

Lungmei Home Living joined the Da Cheng Steel Group in 2019 and fully entered the whole-home interior renovation market in 2021, assembling a team of interior design specialists. The company champions a philosophy of "co-existence and co-sharing," building a fresh corporate culture and establishing design departments across Taiwan. Core services include window treatments as well as whole-home interior design and home-system installations. With a wealth of hands-on experience, the team is committed to crafting high-quality, warm design styles and leading Taiwan's interior design industry in a more distinctive direction.

Lungmei Home Living sought to leverage multiple channels — LINE Official Account, official website, and a one-stop landing page — to establish a fresh brand identity and deepen engagement with users. The goal was to let customers browse detailed product information online, calculate installation costs themselves without manual quoting, and quickly book repair appointments through a single page integrated with ad campaigns, thereby elevating the overall consumer experience.

Dual Smart Feature Upgrade

One-stop shopping experience — the official website provides comprehensive product descriptions and an installation cost estimator
LINE Official Account for fast measurement and repair bookings, with an intelligent dispatch system integrated into the Lungmei back-end

Smart Appointment Booking for Measurement & Repair — Lungmei System Seamlessly Integrated with LINE Official Account

Via the LINE Official Account, customers connect seamlessly to the Lungmei management system and complete a booking in a single step — no extra login or app installation required. The system automatically assigns the right specialist, ensuring efficient, high-quality service every time.

Real-Time Online Cost Estimation

The official website offers a one-stop shopping experience with comprehensive product descriptions and an installation cost estimator, letting customers complete the entire selection process online. No additional time or manpower needed — get product details and estimated installation costs instantly, boosting satisfaction and efficiency.

85

Exposure Rate %

500

Monthly Bookings

5

Block Rate %

Frequently Asked Questions

Can customers book an in-home measurement or repair appointment online?

Yes. The AI customer service agent guides customers to schedule in-home measurements, repair visits, and product consultations, integrating online and offline workflows.

What does "omnichannel" mean?

Online channels (LINE / official website) and in-store information are unified, so customers can pick up seamlessly where they left off regardless of which channel they use.

Can common questions be answered automatically?

Yes. The AI handles product, warranty, and appointment inquiries around the clock, reducing the workload on in-store staff and customer-service teams.

How is customer data managed?

Conversation and appointment records are consolidated in a central system, making follow-up service, tracking, and re-marketing straightforward.

Contact US

contact

Email | [email protected]
Phone | 02-55687660