A complete, continuously expanding
PSP / PAP Patient Support Platform
Patient Support Programs (PSP) and Patient Assistance Programs (PAP) in one place — from digital patient enrollment and e-Consent to video education, medication delivery and adverse event reporting. From enrollment to drug-safety monitoring, end to end, running natively inside LINE with no app download required.
Effortless compliance, no patient drop-off, full pharma control
One platform that covers the three things pharma companies care about most: compliance, retention, and control.
Effortless compliance
e-Consent + Adverse Event (AE) reporting + an end-to-end audit trail, from enrollment to drug-safety monitoring. Every action is logged, traceable and auditable, giving compliance and pharmacovigilance teams peace of mind.
No patient drop-off
The platform runs natively inside LINE with no app download — the lowest possible barrier. Combined with staged tasks and proactive reminders, it guides patients step by step through the journey, significantly improving retention and medication adherence.
Full pharma control
The back-office Console shows every patient's progress in real time, reviews uploaded documents, and manages healthcare and patient groups. Programs, phases, rosters and interaction logs all in one view — control stays in the pharma company's hands.
Two programs, fundamentally different — choose right, then go live
Many people confuse PSP with PAP. In fact, one is about "care" and the other about "assistance." We turn both into clear, deployable and auditable workflows — use them separately or combine them.
Connect pharmacists, nurses and patients for proactive care
The core of PSP is to retain patients and improve medication adherence. After enrolling, each patient is paired with a dedicated pharmacist and case-management nurse, who provides regular proactive outreach — by phone, LINE or video.
- On enrollment, paired with a pharmacist + case-management nurse, clear ownership
- Nurses provide regular care: medication reminders, education, follow-up tracking
- Phone / LINE / video outreach — three channels, never missed
- Platform role: care outreach engine
Help eligible patients access treatment, with every gate verified
PAP is about helping eligible patients obtain and complete their course of treatment (for example, application support, post-eligibility treatment assistance, or co-payment assistance). To prevent misuse, the platform builds it into four verification gates: only with genuine medication use, digital signature, physician verification and seal, and confirmed eligible patient is eligibility determined and fully logged.
- Clear assistance scope: based on eligibility, provide treatment assistance / co-payment assistance
- Digital signature of informed consent, confirming genuine medication use
- Physician verification + electronic seal, confirming an eligible patient
- Platform role: compliance verification + eligibility determination engine
Patient submits an eligibility application
Confirm genuine medication use · e-Consent
Confirm an eligible patient
✓ Assistance eligibility determined · PAP-2K9X
※ Eligibility is determined and assistance activated only when all four gates pass; failing any gate ends the process. All data shown is fictitious sample data.
One tap, sign in a single smooth flow
The platform comes with electronic signing built in — use DocuSign, or Aiii's own SIGN. Patients sign quickly, documents are auto-archived, and the whole process is auditable.
✓ Signing complete · Certificate of Completion
- Legal validity: ESIGN Act · UETA · eIDAS
- FDA 21 CFR Part 11: via the DocuSign Life Sciences module
- Tamper-proof seal: content cannot be altered after completion; any change breaks the audit trail
- Complete audit trail: signer / timestamp / IP / actions all retained
- Long-term retention: retained as required (e.g. 7 years), archived to GxP / LIMS
Snap a photo — prescriptions are auto-recognized and reviewed instantly
Patients or case managers simply photograph and upload a prescription or document with their phone, and the platform's AI automatically recognizes the fields and assists the review — no reading or retyping every page.
- Snap to upload from phone: prescriptions, lab reports, consent documents — capture and send instantly
- AI auto-recognizes prescriptions: identifies drug, dosage, directions, prescribing physician and date
- Automated review routing: auto first-pass review, with flagged cases routed to manual review
- Archiving × audit trail: documents auto-archived, review history traceable
- Connects PAP and Console: links to eligibility verification and back-office document review
Click "Upload and recognize" to see the AI in action (fictitious sample data).
Use VoIP to call directly and log automatically
No physical servers, no on-premise PBX or handsets, and no need for a large call-center team — make calls directly over VoIP and a team of just 2–3 people can get the service running quickly. More controllable, faster, more modern.
- Call directly over VoIP: dial straight from the browser, no physical handset or PBX
- Caller pop-up (CTI): automatically surfaces the patient's record, program and current phase
- Calls auto-logged: every call is automatically written to the interaction log, no manual entry
- Auditable recording trail: call recordings and records fully retained
- Small teams can operate it: more controllable, faster, more modern — no large call-center team required
PSP case · 0900-000-000
Click "Make a call" to see the integrated flow (fictitious sample data).
Adverse event reporting, built in by design
AE reporting is a standard requirement for PSP / PAP. The moment a patient reports discomfort, the platform automatically creates a report and notifies the drug-safety team — no add-ons, no separate system to connect.
Reports "dizziness" via LINE
Fields auto-populated with patient / medication data
Notified · pending action
Status logged, auditable
- Built-in AE reporting: works out of the box, no separate pharmacovigilance system needed
- Automated: a patient report triggers automatic case creation and notification
- Fully logged: every step — report, handling, response — is auditable
※ All data shown is fictitious sample data.
That's why we can get you to digitize your PSP / PAP fastest — no cobbling together a stack of systems; it works out of the box and goes live quickly.
Book a Pharma DemoPatient × Healthcare × Pharma back office — three layers in collaboration
Three roles each have a dedicated entry point, the same data syncs in real time, and the journey flows seamlessly across all three.
LINE LIFF
- Digital enrollment, OTP phone verification
- E-sign informed consent (incl. handwritten signature)
- Staged task cards and to-do reminders
- Video education booking
- Medication / device pickup and replacement requests
HCP portal
- Physicians / case managers log in to see their patients' progress
- Multi-dimensional filtering by phase, status and group
- Patient group management and routing
- Assist with task confirmation and interaction logs
- Stay on top of pending patients, follow up proactively
Console
- Program / Phase configuration
- Healthcare group and patient group management
- Application rosters and document review
- Adverse event (AE) report handling
- Interaction logs and end-to-end audit trail
The same patient journey syncs in real time across the patient, healthcare and pharma sides — no manual file transfers or re-keying.
Nine core capabilities covering the full PSP / PAP journey
From enrollment to drug safety — capability modules the platform genuinely has, and keeps expanding.
Digital enrollment × e-Consent
Online enrollment, OTP verification, e-Consent with handwritten signature, including consent version management.
Staged patient journey
Custom Programs / Phases, each phase with task cards, to-dos and file uploads.
Healthcare tracking dashboard
HCPs log in to see patient progress, with multi-dimensional filtering and group management.
Remote video education / consultation
Online booking and video consultations, taking education to the cloud.
Medication / device delivery tracking
From delivery and pickup to device replacement, the whole chain is logged.
Adverse event reporting (AE)
AE to-dos, report forms, automatic notifications and report generation.
Native LINE outreach
Runs inside LINE, no download, with proactive medication reminders pushed.
End-to-end audit trail
Every change, call and interaction is logged — fully auditable.
Pharma back-office Console
Programs, healthcare staff, patients and document review — managed in one place.
One patient's complete journey on the platform
The following is an illustrative flow; all field data is fictitious sample data.
Enroll
Digitally enroll via LINE and complete OTP verification.
Mr. Wang｜0900-000-000Demo Medical Center
E-Consent
Read online and handwrite-sign the informed consent.
Consent v1.2Signed 2025/00/00
Staged tasks
Complete task cards and form uploads by phase.
Phase 2To-do: medication log
Video education
Book online and join education / consultation.
Case manager Chen ●●Booked 00:00
Delivery / pickup
Track medication / device delivery and pickup.
Delivery #000000Status: picked up
AE monitoring
Report discomfort; the platform starts the AE reporting flow.
AE to-doDrug-safety team notified
※ The patient names, phone numbers, hospitals, physicians and reference numbers above are all fictitious sample data, used solely to illustrate the flow.
Compliance and security, built into the platform's foundation
Compliance isn't a paperwork afterthought — logging starts from the patient's very first interaction.
E-Consent compliance
e-Consent is fully digital, with consent version management and handwritten signature, meeting requirements for obtaining and retaining informed consent.
Traceable end-to-end audit
Every field change, interaction, to-do and call is logged, providing a complete audit trail that can be retrieved for audit and inspection at any time.
Enterprise-grade security & health data protection
Designed to enterprise-grade security standards, implementing medical personal-data protection principles with rigorous access control and data protection.
Ecosystem integration
Able to integrate with ecosystems commonly used by pharma companies such as Veeva and IQVIA, letting patient-support data work alongside existing CRM / data systems.
Note: the above describes platform capabilities. During actual deployment, integration and customization can follow your company's compliance, drug-safety and security policies.
Book a pharma-dedicated demo
Let us walk you through the patient side, healthcare side and pharma Console in a 30-minute live demo, and show how PSP / PAP comes to life within your program.